Tenants call once. Landlords expect you to answer every time.
Property managers juggle tenant maintenance calls, landlord updates, and new business enquiries all day. Gibson makes sure the important calls don't get lost in the noise.
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Problems we solve for property management businesses
Can't tell landlord enquiries from maintenance calls
Call tracking gives different numbers to different channels. New landlord enquiries from your website get tracked separately from tenant maintenance lines.
Prospective tenants call once and move on
Demand Recovery texts the caller back within 60 seconds. For rental enquiries, that's often the difference between filling a vacancy this week or next month.
Landlords asking what their marketing spend achieved
Walk into the landlord review with data: 'Your property received 22 enquiry calls this month: 14 from REA, 5 from Domain, 3 from your signboard.'
After-hours calls going to voicemail
Call routing sends after-hours calls where they need to go. Emergency maintenance to the duty manager, new enquiries get an SMS text-back.
No idea how reception handles new business calls
Speech analytics lets you hear how your team handles landlord acquisition calls. Are they qualifying? Are they booking the appraisal? Now you know.
Old landlord leads sitting in the CRM
Database reactivation sends SMS to past landlord contacts. 'Still managing your investment yourself? We should chat.' Re-engagement that works.
Gibson for property management: Gibson Promotions helps property management firms across Australia, from Sydney, Melbourne and Brisbane to Perth, Adelaide, Canberra and New Zealand, track every phone enquiry back to its source, whether that's REA, Domain, Paid Search, or a referral. Property managers handle hundreds of calls a week. Gibson separates new business enquiries from maintenance requests, recovers missed calls with automatic SMS, and gives you the data to prove marketing ROI to landlords. Past landlord contacts sitting in the CRM can be reactivated with targeted SMS campaigns.
What We Do for Property Management
The Gibson services that matter most
Call Tracking
Track landlord and tenant enquiries separately, by source, by campaign
Call Routing & IVR
Route maintenance, new business and after-hours calls to the right team
Demand Reactivation
Re-engage past landlord contacts with SMS campaigns
Speech Analytics
Hear how your team handles landlord acquisition calls
Common questions from property management businesses
Can you separate maintenance calls from new business enquiries?+
Yes. Different phone lines get different tracked numbers. Tenant maintenance calls route to your property managers. New landlord enquiries get tracked and reported separately.
What happens when a prospective tenant calls after hours?+
They get an SMS within 60 seconds: 'Thanks for calling about [property]. We'll get back to you first thing.' The enquiry stays alive instead of going to another agency.
Can we prove marketing ROI to our landlords?+
Yes. You walk into the landlord review with data showing exactly how many enquiry calls their property received and where they came from. That's landlord retention sorted.
Do you work with strata management too?+
Yes. The same call tracking and routing tools work for strata managers. Route owner calls, committee enquiries and maintenance requests to the right team.
Can you reactivate old landlord leads?+
Yes. Database reactivation sends SMS to past landlord contacts. These are people who once considered your services. A well-timed message can bring them back.
Know which marketing fills vacancies and wins landlords.
Book a free call audit. Albert will show you how many enquiries you're missing and which channels actually drive new management agreements.